Q: How do I look up my rewards balance?
A: It’s simple! Use your phone number in the Rewards Balance Lookup on our website. No passwords needed.

Q: How do I earn rewards?
A: You earn 2% back on qualifying parts and labor every time you visit. Rewards are automatically added to your account.

Q: How does the oil change reward work?
A: After 2 qualifying oil services, you’ll receive 50% OFF your next oil change, up to $65 (excluding fees and taxes).

Q: What services do not earn rewards?
A: Oil services are part of their own reward program and do not earn the 2%. Warranty repairs and any jobs labeled as warranty are also excluded from earning rewards.

Q: How does the referral program work?
A: Refer friends and family by logging into your Customer Loyalty Account Page and earn $25 in rewards when they complete their first visit. They’ll receive $25 toward their first service. Start by looking up your rewards, then click “View My Benefits”.

Q: What kind of communication can I expect?
A: You’ll receive text updates about your rewards, including welcome messages, referral rewards, and reminders. You can opt out anytime by replying STOP.

Q: Can I use rewards with other offers?
A: No, rewards cannot be combined with other promotions or discounts.

Q: Do my rewards expire?
A: Rewards stay active as long as you continue visiting. If there has been no activity for 18 months, rewards may expire.

Q: Is there a maximum amount I can earn?
A: There is no maximum limit on how much you can earn. The more you spend, the more you earn in rewards.

Q: What if I don’t want to use my rewards?
A: You can transfer them to friends or family to help with their vehicle service or use them to support local charities.

Q: How do I join?
A: No sign-up needed. You’re automatically enrolled when you visit Collinsville Auto.