Napa Auto Care Center

Delivering Peace-of-Mind Wherever You Are

Collinsville Auto is a proud member of the NAPA Auto Care network. NAPA takes it seriously when they allow a shop into this network of professionals. We’re held to a high standard, and we wouldn’t have it any other way.

Napa Auto Care Center: Why It Matters

Being part of the NAPA Car Care program has many benefits that are there for both the auto repair shops and the clients.

Peace-of-Mind Warranty – We currently offer the NAPA AutoCare Peace of Mind Warranty, which provides our customers with 36 months/36,000 miles of worry-free protection on qualifying parts and labor. No matter where you are in the United States, if you have a problem with a qualified repair we’ve performed, you can have warranty work done at 1 of 14,000 NAPA AutoCare Centers.

Training – As part of the program, we’re invited to NAPA’s annual training conference where we participate in learning opportunities on technical, management, and other topics. This means that the technician who’s working on your car knows the latest diagnostic and repair techniques, and that our shop is operating professionally from a management standpoint as well.

Code of Ethics – As a NAPA AutoCare Center, we follow a strict code of ethics so customers will know up-front what to expect. As part of this code, we pledge:

To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts.
To employ ASE-certified technicians.
To be dedicated to customer satisfaction.
To exercise reasonable care for the customer’s property while it is in our possession.
To obtain prior authorization and provide a price estimate for work performed.
To provide a system for fair settlement of customer complaints should they occur.
To maintain the highest standards of our profession.
To uphold the integrity of all members of the NAPA AutoCare Program.