What to Expect When You Call For a Tow Truck

You’ve broken down on the side of the road. It’s dark. It’s late. The kids are tired, you’re tired. It’s everyone’s worst nightmare. What do you do? You pull out your cell phone and call for a tow truck. But what’s going to happen? You’ve never done this before. What should you expect?

Calling a tow company doesn’t have to be a big deal. When you dial the number, you don’t need to hold your breath! A customer representative from the towing company will answer the phone and help you! You will need some basic information:

  • Where you are. You need to be able to provide the tow company with a way to locate you and your vehicle. If you are near something of note, a store, an address, provide that to them. If you are not sure, look for the nearest mile marker or use the navigation on your map to give them a better idea. For example, I’m on the 8 just past the exit for New Hartford. The more information you can give them about your location, the faster they will be able to get to you.
  • What your vehicle’s issue is. You might not know why the engine stopped but you do know that. If you have a flat tire, which one is it? Do you know the size? Some technicians may be able to help you right on the road, making the tow a backup just in case they can’t get you on the road again.
  • Your contact information. They need your name as well as your phone number to be able to call you back as well as for the paperwork involved.
  • Make and model of your vehicle. They need to know that they are looking for a black Mazda 3 or a yellow Ford Fusion.

Once you’ve given your information to them over the phone, sit back and relax as you wait for your tow truck to arrive. Once they arrive at your location, many will attempt to help you on the spot by changing your tire, diagnosing why the engine won’t start, etc. If they can’t solve your issue, they will tow your car to their repair shop or another one of your choosing. Hop in the cab of the tow truck and they’ll give you a ride there too.

Rely on Collinsville Auto Repair and Towing in New Hartford, CT

If you are ever in a bind and need a tow truck or tow company to come to your aid – look no further than Collinsville Auto Repair and Towing! We cater to the New Hartford, CT and surrounding areas! Click here to contact us today or give us a call.


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